Privacy Policy
Last Updated: February 2025
fenvialento is committed to protecting your privacy and handling your personal information with care and transparency. This policy explains how we collect, use, store, and protect your data when you interact with our working capital analysis services.
We operate under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your trust matters to us, and we want you to understand exactly what happens with your information.
1. Information We Collect
We collect different types of information depending on how you interact with our services. Some information you provide directly, while other data is collected automatically as you use our platform.
Personal Information You Provide
When you register for our services, request information, or contact us, you might provide:
- Your name, email address, and phone number
- Business name, ABN, and company details
- Financial information related to working capital analysis
- Payment and billing information
- Communication preferences and feedback
Information Collected Automatically
Our systems collect certain technical information to improve your experience and ensure platform security:
- IP address, browser type, and device information
- Pages visited, time spent, and navigation patterns
- Referring websites and search terms used
- Session data and interaction timestamps
2. How We Use Your Information
We use your information for specific purposes that directly relate to providing and improving our services. Here's what that looks like in practice:
- Delivering working capital analysis and financial insights tailored to your business
- Processing payments and managing your account access
- Responding to your inquiries and providing customer support
- Sending important updates about your account or our services
- Improving our platform based on usage patterns and feedback
- Detecting and preventing fraud or unauthorized access
- Complying with legal obligations and regulatory requirements
Marketing Communications: We'll only send you promotional emails if you've opted in. You can unsubscribe anytime through the link in our emails or by contacting us directly. Even if you unsubscribe from marketing, we'll still send essential account-related communications.
3. Data Storage and Security
Your information is stored on secure servers located in Australia. We use industry-standard security measures, but we also believe in being realistic about data protection.
Security Measures
- Encryption of data in transit and at rest using TLS/SSL protocols
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information
- Multi-factor authentication for sensitive account actions
- Regular backups stored in separate secure locations
While we take security seriously and implement strong protections, no internet transmission is completely secure. We do our best to protect your information, but we can't guarantee absolute security. If you become aware of any security concerns, contact us immediately at support@fenvialento.com.
4. Sharing Your Information
We don't sell your personal information. Period. However, we do share information with specific third parties to operate our business effectively:
| Who We Share With | Why We Share |
|---|---|
| Service Providers | Cloud hosting, payment processing, email delivery, and customer support tools |
| Professional Advisors | Accountants, lawyers, and consultants who help us run our business |
| Government Authorities | When required by law, court order, or regulatory obligation |
| Business Transfers | If fenvialento is acquired or merged, your information may transfer to the new entity |
All third parties we work with are required to protect your information and use it only for the specific purposes we've authorized. We conduct due diligence on service providers to ensure they meet our privacy standards.
5. Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. And we actually want you to exercise these rights if needed.
Access and Correction
You can request a copy of the personal information we hold about you. If something's incorrect or outdated, let us know and we'll fix it. We'll respond to access requests within 30 days.
Deletion Rights
You can request deletion of your personal information, though we may need to retain certain data for legal or legitimate business purposes. For instance, financial records must be kept for seven years under Australian tax law.
How to Exercise Your Rights
To access, correct, or delete your information, contact us at support@fenvialento.com. We'll verify your identity and process your request. If we can't fulfill a request, we'll explain why.
Complaints Process: If you're concerned about how we've handled your personal information, contact our privacy officer first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
6. Data Retention
We keep your information only as long as necessary for the purposes described in this policy. Here's what that means practically:
- Account information: Retained while your account is active, plus 7 years after closure for financial compliance
- Financial records: 7 years minimum as required by Australian tax law
- Communication records: 3 years for customer service quality and dispute resolution
- Marketing data: Until you unsubscribe or request deletion
- Technical logs: 12-24 months for security and troubleshooting purposes
After retention periods expire, we securely delete or anonymize your information so it can no longer identify you.
7. Cookies and Tracking
We use cookies and similar technologies to make our website work properly and understand how people use our services. Most of these are essential for basic functionality.
Types of Cookies We Use
- Essential cookies: Required for login, security, and basic site functionality
- Analytics cookies: Help us understand how visitors interact with our site
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings, though disabling essential cookies may affect site functionality. Most browsers allow you to refuse cookies or delete existing ones.
8. International Data Transfers
Your information is primarily stored and processed in Australia. However, some of our service providers operate internationally, which means your data might be transferred overseas.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or Privacy Shield frameworks where applicable. We only work with providers who maintain strong data protection standards comparable to Australian requirements.
9. Children's Privacy
Our services are designed for businesses and professional users. We don't knowingly collect information from individuals under 18. If we discover we've collected information from a minor, we'll delete it promptly.
10. Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
The "Last Updated" date at the top shows when we last modified this policy. We recommend checking back periodically, especially if it's been a while since you reviewed our privacy practices.